Zaadstra Art Studio Terms and Conditions
Revised and updated 1st July 2010
Shipping and Delivery Policy
We ship
paintings via TNT Freight and other items through Australia Post.
We take all reasonable care with packaging and shipping and
ensure all goods are in perfect condition whilst in our possession.
Books and prints are packaged extra carefully for posting.
Paintings are sealed and freighted in individually constructed
timber crates.
Once your goods are dispatched we cannot
accept any responsibility or liability for loss or damage to your
goods. This includes bent, scratched, broken, damaged, water or
chemical effected items. Our careful packaging has meant we have not
yet had any reports of damage.
If you wish to insure your items in transit we are happy to
provide an insurance quote. Items such as prints that are sent by
registered post are automatically insured to the value of $100 as
part of the registration charge.
Overseas orders usually
attract an additional surcharge relating to packaging – we
shall advise you whether this applies to your order and provide you
with a cost upon receipt of your order.
On date of submitting
your book/print order with payment your items will be posted within
two days.
On payment receipt of painting purchase a crate is
arranged and your artwork will be freighted within a week under
normal circumstances.
Please note if your delivery address is
within Australia, we estimate that it should arrive within 7 working
days. If we're posting your order anywhere else in the world, it
should arrive within 10 - 14 working days. Crated artworks going
overseas will be handled on a case-by-case basis in fullest
consultation with the client.
As of the 1st July 2010 overseas purchases of books and artworks will take approximately 31 days to process.
As of the 1st July 2010 Australia wide purchases of books and artworks may take up to 31 days to process, except for studio clients and persons known to us.
As of the 1st
July 2010 art dealers, agents for clients, and anyone charging a fee
for service will be paid after 31 days.
Privacy
We
value your privacy!
We will not wilfully disclose any personal
information regarding our clients without first obtaining their
approval, unless required to do so to satisfy a legal obligation.
Security
Pieter Zaadstra Studio online
payment service uses proven 128bit encryption technology to protect
the safety of your transaction. The information you supply when
using our online payment service is encrypted and secure. The
padlock at the bottom of your screen indicates when you are entering
a secured area.
As of the 1st
July 2010 we only conduct online sales via our PayPal shopping cart
facility.
Return/Refund Policy
Pieter
Zaadstra Studio understands that sometimes you wish to return an
item you have purchased. In that event we ask that you contact us to
discuss the issue and how we can resolve it. Thank you.
In the event of chargebacks and refunds we will be considerate of your requests and wait for 31 days before we arrange these payments.